byoliver Last updated: 9th June 2026
Who We Are
byoliver is a web design, development and hosting business operated by Oliver Chestney, based in Dereham, Norfolk. Our website is byoliver.co.uk.
If you have any questions about this privacy policy or how we handle your data, contact us at info@byoliver.co.uk.
What Data We Collect
Contact form submissions When you submit a contact form on byoliver.co.uk we collect your name, email address, phone number, company name and any message you provide. This information is stored in our website database and emailed to us directly.
Payment information If you become a client, payments are processed through Stripe. We collect your name, business name, billing address and email for invoicing purposes. Card details are handled entirely by Stripe and we only ever see the last four digits of your card number. We never store full card details.
Website analytics We use Google Analytics to understand how visitors use our website. This collects anonymised data such as pages visited, time on site and general location. No personally identifiable information is collected through Google Analytics.
Cookies Our website uses cookies managed through CookieYes. You will be asked for your consent when you first visit the site. You can manage or withdraw cookie consent at any time through the cookie settings on our website.
Why We Collect Your Data
We collect and use your data for the following reasons:
- To respond to enquiries submitted through our contact form
- To process payments and manage client billing through Stripe
- To deliver and maintain the services you have agreed to
- To send invoices and service updates
- To improve our website through anonymised analytics data
We do not sell, rent or share your personal data with third parties for marketing purposes.
Legal Basis for Processing
Under UK GDPR we process your data on the following legal bases:
- Contract – to fulfil our service agreement with you
- Legitimate interests – to respond to enquiries and improve our services
- Consent – for non-essential cookies where you have given consent
How Long We Keep Your Data
- Contact form enquiries are kept for up to 2 years
- Client billing and payment records are kept for 7 years as required by HMRC
- Analytics data is anonymised and retained according to Google Analytics default settings
Third Party Services
We use the following third party services which may process your data:
- Stripe – payment processing. View their privacy policy at stripe.com/gb/privacy
- Google Analytics – anonymised website analytics. View their privacy policy at policies.google.com/privacy
- CookieYes – cookie consent management. View their privacy policy at cookieyes.com/privacy-policy
Your Rights
Under UK GDPR you have the following rights:
- The right to access the personal data we hold about you
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, contact us at info@byoliver.co.uk. We will respond within 30 days.
Complaints
If you are unhappy with how we handle your data you have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.